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Privacy policy

The online Privacy Policy was developed to reaffirm our commitment to the information we collect from users on TravelCars.com. This policy covers the treatment that TravelCars.com provides to data to identify a user; whether the data is collected directly on the website from other means of collection, such as customer service or phone calls.

TravelCars.com contains links to other websites. Therefore, we recommend that, when you are redirected to external pages, you consult third-party privacy policies before submitting your personal data.

This privacy policy will be subject to modifications. Therefore, periodic review is recommended.

We request your personal information to be able to book a transfer for you and ensure that you enjoy the best possible service. Additionally, we may use it to contact you or to send you our latest offers and special promotions. Although these are the main reasons we collect your personal data, there are other reasons.

The following considerations should be taken into account:

  1. TravelCars collects personal information capable of identifying its users when:
    • They register or make a reservation on our website;
    • Participate in our promotions or contests;
    • When a user contacts us through our customer service channels.
  2. We may automatically save some data when you visit one of our platforms. Among these data may be your IP address, the pages you have visited, the browser you are using, and information about the items you click on the page. It may also include data about your computer's operating system, application version, language used, specific device settings and features, as well as data that identifies you.
  3. We may obtain personal data from social networks, partners, our transport operators, or other third parties. For example:
    • We work with affiliate partners who offer our services on other platforms. By making a reservation on one of our partners' platforms, they will send us the information related to your reservation.
    • Transport operators who offer the services you book through our platforms may need to send us information about you, such as claims, satisfaction reviews, insurance claims, etc.
    • We may combine this information with the data we already have about you to offer you better service, related offers, and online marketing campaigns.
  4. The user who decides to enter their personal data on our portal declares they know and accept our Privacy Policy.

All user information collected is protected through the encrypted Internet protocol. All personal data collected is incorporated into the TravelCars.com database.

TravelCars uses the information collected for the following general purposes:

  • Reservations: we use your personal data to make and manage your reservations and to send the necessary data to the transport operator providing the transfer service (or other products or services).
  • Inform about new company products;
  • Updating user records;
  • Optimize the usability of our website;
  • Respond to our users' queries and requests;
  • Conduct communication and marketing campaigns;
  • Communicate with our users;
  • Customer feedback: we may use your information to send you a small questionnaire about your reservation. This practice helps us better understand our customers and improve our service.
  • User accounts: on our platforms, it is possible to create user accounts. This involves providing personal data. You can manage your reservations or other transactions, enjoy special offers, and manage your preferences and personal settings.

Access to the collected information is restricted to TravelCars employees, authorized third parties, and service providers. Those who use this information inappropriately, in violation of our Privacy Policy, will be subject to legal action by TravelCars.

Third parties with whom we share your personal data and why we do so.

There are several companies involved in the services we offer, we may share your personal data with them to provide the reserved service. However, we will also share your data with other third parties, which may include payment service providers, advertising partners, or, in some cases, the relevant authorities.

TRANSPORT OPERATORS: to process the reservations, your information will be transferred to our transport operators and their collaborators. We will only provide the information necessary to process your reservation and never payment details or other sensitive information. Part of this information may contain, but not be limited to: main passenger name, arrival time and date, flight number, transfer destination, phone number, email, additional reserved services, and any other information you provide as a customer needed to perfectly process your reservation.

When booking a transfer outside the European Economic Area, your booking data will be shared with our transport operator in the country you are traveling to.

ASSOCIATES AND AFFILIATES: we work with multiple associated companies worldwide. Some of our partners offer or advertise our products. By making a reservation on one of these platforms, they will send us part of the personal information you provided, and we may send part of the personal information related to your reservation to our partners.

COMPETENT AUTHORITIES: We may share your personal information with the government or investigative authorities if required by law. Some examples would be court orders or subpoenas or other orders resulting from legal proceedings or criminal investigations. Additionally, we may need to provide personal information to the competent authorities to protect our rights or property, or those of our associates, partners, and transport operators.

THIRD-PARTY SERVICE PROVIDERS: We may use third-party services to process your personal information. For example, but not limited to: we may use third-party services in our customer service department, or to send your booking information to the transport operator, or to manage certain aspects of our website and marketing activities. These third parties are not authorized to use your personal data for any other purpose. Email marketing services are carried out by an external company that uses its own servers to send them. The contracted company will not use the registered emails from our database under any circumstances for purposes other than sending email messages related to our services.

PAYMENT PROCESSING: We also work with external service providers to manage the payment. If you request a refund, we may need to share certain booking information with the payment service provider and the relevant financial entity. Such data may include a copy of your booking confirmation or the IP address used when you made the reservation. To prevent fraud, we may share personal data with financial institutions when necessary.

Control over your data

Unless judicially determined, user information registered on TravelCars platforms will never be used for purposes not specified in this agreement, nor will it be transferred to third parties that are not authorized partners or companies.

The user guarantees the truthfulness and accuracy of the personal data provided. TravelCars will not be responsible in case of the insertion of false or inaccurate data.

The user can, at any time, modify or cancel their personal data by sending an email to privacy@travelcars.com.

For security reasons, certain changes to the registration, including data referencing the personal user profile, can only be made by identifying through personal email and password.

It is the user's responsibility to store their password and any other access data in a safe place. The use of obvious passwords, such as special dates, names, or numerical sequences, is not appropriate. If the user knew or suspected that their password was compromised, they must modify it on their account page immediately.

You can, at any time, exercise the rights of access, opposition, rectification, or cancellation recognized in Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016.

TravelCars also sends, receives, and stores cookies.

A cookie is a small amount of information that usually includes a unique anonymous identifier. Some web pages are sent to your browser to be stored on your computer's hard drive, allowing us to identify you when you access them again. Please read our cookie policy.

Who is responsible for processing personal data on our platforms?

CLEVERTRYP TRANSFERS S.L., under the registered trademark TravelCars, controls the processing of personal data on its platforms. CLEVERTRYP TRANSFERS S.L. is a limited liability company, regulated by Spanish law, based in PALMA DE MALLORCA, SPAIN.