frequently asked questions

Official identification: A valid photo ID, such as a passport or driver's license.
Proof of insurance: Documentation that shows you have valid car insurance.
Credit card: A credit card in the name of the primary driver to cover reservation costs and any required security deposit.
Reservation confirmation: The confirmation number or the reservation voucher you received when booking online or by phone.

The credit card is an essential requirement to make a reservation with TravelCars, however, we offer the option to leave a credit card of a family member or friend as a guarantee.

In case a third party’s credit card is used, the cardholder must go to one of our offices anywhere in the country where we have a presence and present the following:

Present the reservation number for which the guarantees will be delivered.
Present a credit card that contains at least 10% of the total value of the vehicle (as long as the basic required coverages are available).
Present an official identification.

Note: We recommend that the credit card you use to make the reservation payment is the same one you present when picking up the car for the guarantee. If it is not the same credit card, please consider that a verification charge of €10 will be made to confirm that the card you will leave as a guarantee is active, which will be refunded the next day.

The payment methods are as follows:

Credit card (as long as the cardholder presents themselves at an office for verification). The credit card must be personalized and embossed. Department store, virtual, or digital credit cards are not accepted.
If you book online, payment can be made with a credit card (present the card used at the office).

Note: Credit cards must be issued by a banking institution (department store cards are not accepted), must be embossed (personalized), and must be at least one year old since issuance. If the card used is corporate, it must meet the aforementioned requirements, and the cardholder must present it when picking up the vehicle or beforehand at any of our offices.

The credit card you use to pay for your reservation must be the same one you present when picking up the car for the guarantee. If it is not the same credit card, please note that a verification charge of €10 will be applied to confirm that it is active at the time of leaving the guarantee, which will be refunded the next day.

At TravelCars, digital cards are accepted for the payment of our services. Digital cards are usually used for the purchase of products online.

The minimum age to book a vehicle with TravelCars is 18 years; however, individuals under 25 years of age are still considered as young drivers, so an additional charge for young drivers (€65 + taxes per day) is generated.

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The maximum age to rent a vehicle is 69 years.

The maximum number of drivers that can be included in a reservation is 3. (Each additional driver costs €65 + taxes per day)

Due to the fact that sometimes the extras (Baby seat, Boosters, etc.) are returned in conditions not suitable for rental. These can be reserved directly at the office and/or on the web, they are delivered where the vehicle is picked up and are subject to availability._x000D_

Baby seat: €65 + taxes per day
Boosters: €65 + taxes per day

When you rent a car in Spain, it is possible to drive the car abroad, as long as it is in the authorized territories for this: Germany, Andorra, Austria, Belgium, Czechia, Denmark, Slovenia, Spain, Finland, France (Continental), the territory of Gibraltar, the island of Great Britain, Italy (Continental), Liechtenstein, Luxembourg, Monaco, Norway, the Netherlands, Portugal (Continental), San Marino, Sweden, Switzerland, Vatican.

If it is a cargo van rental, the use of the vehicle is only allowed within Spain (mainland).

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It is essential that you inform the rental office staff that you wish to drive abroad and that you have selected the "Roadside Assistance Coverage in mainland and abroad" option in your reservation or request it when picking up the vehicle. This protection is mandatory to be able to drive in another country.

To request, modify, or download your invoice, you must go to the following link tcssr.go1.work//Login and follow these steps:_x000D_

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For guests:

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In the "My reservations" option from the main menu.
_x000D_ Enter the email address of the person who made the reservation in the "Email" field._x000D_
Enter the reservation number in the "Reservation No." field.
_x000D_ Click the "Search" button._x000D_
Two tabs will appear, one with all the reservation information and another with the title "Billing".
Click on "Billing" and enter the corresponding information._x000D_

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For account users:

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In the corresponding option from the main menu, click on the username, and the "My profile" option will appear, click on it._x000D_
_x000D_ Go to the menu option called "Billing"._x000D_
_x000D_ Enter the corresponding information to make the invoice._x000D_
_x000D_ Click on the "Submit information" button._x000D_

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_x000D_ Note: The entered data must be exactly as it appears in the contract._x000D_

To make any kind of modifications to the reservation or contract, you must contact the reservations team at (+34) 911 880 435.

The retention of guarantees made on the credit card is released at the end of the contract, as the contract cannot be closed if the guarantees are not released. However, some banking institutions do not reflect the release automatically.

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When this happens, they need to contact the reservations department at (34) 911 880 435 to request a release letter indicating to the issuing bank that the retained amount has been released on our part, and it is up to the bank to complete the release.

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In the office, a cancellation voucher must be submitted, indicating that the release of the retained guarantees has been completed.

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